Privacy Policy
Last updated: April 6, 2026
1. Introduction
SOL Design & Build ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solremodelingsandiego.com or contact us about our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
Information you provide directly:
- Name, phone number, and email address submitted through our contact or estimate forms
- Project details, zip code, and budget information you share with us
- Communications you send us via email, phone, or text
Information collected automatically:
- Browser type, IP address, and device information
- Pages visited and time spent on our website
- Referring website or search terms that led you to us
3. How We Use Your Information
We use the information we collect to:
- Respond to your project inquiries and schedule consultations
- Provide you with estimates, proposals, and project updates
- Send appointment confirmations and scheduling reminders
- Send you SMS messages if you have opted in to receive them
- Improve our website and services
- Comply with applicable laws and regulations
4. SMS Text Message Communications
SMS Program Description
SOL Design & Build operates an SMS messaging program to communicate with customers and prospective customers regarding project estimates, appointment confirmations, project progress updates, scheduling reminders, and general business communications.
How to Opt In
You may opt in to receive SMS messages from SOL Design & Build by checking the SMS consent checkbox on any of our web forms. By checking this box, you expressly consent to receive text messages from SOL Design & Build at the mobile phone number you provide. Consent is not a condition of any purchase or service.
Types of Messages
You may receive the following types of SMS messages:
- Estimate confirmations and follow-ups
- Appointment scheduling and reminders
- Project updates and progress notifications
- General business communications related to your project
- Promotional messages about our services (only with your explicit consent)
Message Frequency
Message frequency varies depending on your project status and interactions with our team. You may receive up to 5 messages per month on average.
Message & Data Rates
Message and data rates may apply. Please check with your mobile carrier for details about your plan's messaging and data rates.
How to Opt Out
You may opt out of receiving SMS messages from SOL Design & Build at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive one final confirmation message and no further messages will be sent. To re-subscribe, reply START.
Help
For help, reply HELP to any message or contact us directly at Admin@SOLdesignandbuild.com or (858) 877-6391.
Sharing of Mobile Information
We will not share, sell, rent, or trade your mobile phone number or SMS opt-in data with third parties for their marketing purposes under any circumstances. Mobile information including phone numbers and SMS consent will not be shared with any third party or affiliate for marketing or promotional purposes. Information may only be shared with our technology service providers (such as our SMS platform provider) solely for the purpose of delivering messages on our behalf, subject to strict confidentiality obligations.
Supported Carriers
Our SMS service is available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: Trusted vendors who assist in operating our website or conducting our business (e.g., email platforms, CRM software), subject to confidentiality agreements
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, though some features of the site may not function properly as a result.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at Admin@SOLdesignandbuild.com.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.
10. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: